Monday, September 26, 2011

Do You Need Business Plan services?

When you are faced with the task of writing a business plan, you are going to get a lot of advice. Some people will give you links to websites (which may or may not have helpful information), some will suggest using professional business plan services, and others will tell you that business plan software is the way to go.

If you are wondering whether you need business plan software, then this article should help you to decide.

Have You Written a Business Plan Before?

Plenty of people who have written business plans before still use business plan software – it is a great tool, and it speeds things up. However, you also need to remember that while they choose to use business plan software because it is convenient, writing business plans is a lot like riding a bicycle. If you practice enough, you get the hang of it, and then you never forget the tricks!

However, if it’s your first time writing a business plan, then business plan software becomes more than just a tool. That is because the first time you write a business plan is scary, confusing, time consuming and frustrating! Either you can use that as a learning experience (if you have the time), or you can use business plan software, and take a little of the ‘learning’ out of the equation!

Do You Have Time to Do It Yourself?

Writing a business plan yourself, from scratch, is always possible. However, it takes time. You would be surprised at how often would be entrepreneurs mention their idea in passing, and are asked for a plan. That is great – when you have one – but if you have not finished (or started) your plan yet, putting one together in a rush is daunting, to say the least.

If you do not have the time to spend the weeks or months involved in creating a business plan from scratch, and polishing it to the best it can be, then it may be an idea to use business plan software, and take some of the time consuming, frustrating bits out of the equation.

Are You a Procrastinator?

Often, we spend our time in an endless loop, gathering information, brainstorming ideas, and planning our business plan. So much so, in fact, that we never actually get to writing the business plan itself!

Because business plan software makes the business planning software a logical, chronological process, it makes it infinitely harder to put off writing your plan, because you’re too busy preparing to write your plan!

Does Writing Your Plan, or Your Financials, Scare You?

Many people (most people who write a business plan in fact) are worried about writing their plan, doing their financials, or both.

Business planning software takes the guesswork out of writing a business plan, which takes the fear out of the process. If you use business plan software, you really only have to put the information asked for in, and you will get a professional, correct business plan out at the end. It is like having an accountant and a business expert on call, all the time.

Business Plan Software Can Help Most Entrepreneurs

The truth is, when it comes to the question of who business plan software can help, the answer is most entrepreneurs. If you are in any way unsure of what should go into your plan, or how, or if you need a little help, it is a cheaper, effective answer to the problem.

Do some research, find a good business plan services that suits your needs and your budget, and you are guaranteed to have an easier time writing your business plan.

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Thursday, May 19, 2011

What Are Business Grants, and Are They An Option?

Many small business owners out there have probably wondered what small business grants are, and whether they are a financing option for their new business venture. In this article, we look at what small business grants are, and how they can help your business plan to get funded.

What Are Business Grants?

Business grants are usually either from government, or from individual companies, usually as a part of a corporate social responsibility program.

Often, business grants don’t come in the form of cash, but rather in the form of equipment, tools, or other physical items that your business may need to get started. For instance, if you are planning to start a carpentry business, you might find business grants that will buy you machinery and tools that you need to start your business. There are also business grants that pay for specific training that you might need.

Who Qualifies for Business Grants?

Business grants are usually issued as a part of a social upliftment program, by government or businesses. That means that there are usually strict criteria about who qualifies.

In some cases, those criteria may be that the company is owned by a person from a specific group (BEE ownership for instance, or ownership by a woman.) Other criteria may be that the company will be operating in a rural area, where jobs are scarce, or that a certain number of jobs will be created, often for an underprivileged group.

Most companies and government departments that offer business grants will have their own criteria for selecting recipients, so you will need to contact each one individually, to find out whether you qualify?

What About Cash Grants?

As mentioned, in most cases, business grants won’t be for cash funding. That’s usually because the company or department that are offering the grant want to be sure that the people receiving them are genuinely committed to starting a business, and won’t use the funding for personal items!

In some cases, however, business grants are available to companies that have already received an order that they lack the capital to complete on their own. In those cases, you will need to provide proof that you have received a valid, irrevocable order, and some form of surety. You may also need to undergo a credit check.

Some business grants are also structured as loans, where you are required to repay the money you receive, albeit with a longer term, and relaxed conditions. Make sure that you find all of this out before accepting a business grant, to avoid nasty surprises later on!

Is It Worth It?

Getting a business grant is not an easy process – and with good reason. The companies and government departments who offer them want to be sure that they’re helping serious business people, rather than people who are just looking for easy money.

That’s also why business grants often come in the form of equipment or other items, rather than cash. However, while finding and qualifying for business grants can be difficult, and while you will probably not receive cash in your hand, business grants can be exactly the leg up that new business owners need.

So if you’re serious about starting your business, it’s definitely worth investigating the business grants that are on offer to your industry, area, race group or gender from government and big business. It might be just the boost that your business needs!

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Thursday, March 24, 2011

ABSA Backing Entrepreneurs with new Initiative

A new initiative with the intention of stimulating entrepreneurial ventures and the backing of small business was launched today by ABSA Small Business. The initiative sees ABSA invest not only a large amount of money into new start-ups and business support to those with a viable business plan but also providing further help and advice to business owners looking to grow their businesses and employ new people. The small business sector is the largest provider of jobs in the country and this initiative has high hopes for businesses to start, be successful and employ more people.

South Africa has one of the highest unemployment rates amongst its peers and its time that small businesses are provided with better incentives for employing a larger workforce. Traditionally this has not been the case with small businesses often having a much higher incentive to remain small, even though the financial returns are far less attractive.



Called Opening Doors, the initiative not only seeks  to  provide financial solutions which will assist SMEs to open their doors for trade, but will also provide non-financial support to open doors or remove barriers which business owners are often faced with.

"Opening Doors wants to create a visible platform for the continued development and support of SMEs and to further mobilise and accentuate the entrepreneurial revolution that has already started in South Africa.

"SMEs are important catalysts for development, effectively addressing employment and wealth creation. A healthy SME sector is critical if we are to create the 5 million jobs government wants to see by 2020," says Bobby Malabie (Pictured right), Chief Executive of Absa Business Bank.

Opening Doors will be introduced to existing and aspiring SME owners by screening a documentary, Opening Doors, in Ster-Kinekor theatres nationwide at 08:30 on 29 March 2011 in order to reach the widest audience possible.

Malabie points out that the South African government has placed job creation firmly on the top of its agenda for 2011, calling on all state departments and the private sector to tackle the country's unemployment crisis.

To achieve this, a jobs fund of R9 billion over three years was established in order to finance new job creation initiatives.

"New jobs must be created, inspiring hope for the 40% of South Africans who either have no work, or have only infrequent work. SMEs have the ability to mobilise the sustainable growth of employment opportunities for job-seekers."

"With Opening Doors, we intend to encourage South Africans to open small businesses and create employment opportunities for the unemployed," says Malabie.

Research has shown that small businesses have moved from employing 18% of the South African employable population in 1998 to more than 60% today, supporting the notion that SMEs are vital to the  future of South Africa's economy and are also strategically important with regard to job creation initiatives.

Absa research has also identified five attributes that are key to becoming a successful entrepreneur. The five stories featured in the documentary show how these attributes - curiosity, risk appetite, energy, adaptability and a sense of mission - contribute to a successful business and explore the expressed and unexpressed needs of entrepreneurs.

The small business sector does and will play a major role in not only addressing the employment issues but also to ensure steady growth  in the country. Its time that both other Banks and the South African Government start to play their part  also in providing entrepreneurs with the incentive to start and grow businesses that will the employ and train the huge potential in human resources the country undoubtedly has.

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Monday, December 13, 2010

Business Succession Planning for Entrepreneurs

A succession plan is an integral part of your overall business plan document. It will clearly map out what must happen for you to exit the business—how and when you choose.

Putting a formal succession plan in place will help you:
Survive changes in ownership and continue as a successful entity
Identify and address family issues before they become  disagreements
Minimise tax liabilities and maximise return
Ensure an orderly transfer of control and competencies
Prepare the business and future leadership for transition

Development of the next generation of leader is a paramount task. "It is instructive here to recall that Noah started building the ark before it began to rain." Prior planning prevents poor performance. Without the proper methodology being utilized to prepare for personnel turn-over or unavailability, the corporation can be sent into panic hiring, can fail to continue to implement strategic plans because of the loss of a key individual, and multiple other pitfalls because they were not ready.
Short Term Needs

Planning must account for short time frame notification items. What does the company do when two executive VPs are killed in a plane crash? Who has been groomed and is ready to be "acting" in their place until they can be either ramped up to the permanent replacement or until an executive search reveals the best candidate? When a top executive resigns and moves to a competitor, has the company already instituted a program to ensure that individuals know that strategic plans, customer accounts, and other vital critical business information is in fact the exclusive property of the company and had these key individuals sign off on non-disclosure agreements? If they had not done this prior to hiring the defecting manager, are they prepared to ensure that incoming key personnel are required to affirm their loyalty in exchange for the position?

Mid-Range Needs
Personnel will retire. The text gives the example of GM and their planning process. Any company that is not preparing a like plan for grooming and testing the capabilities of personnel who may be tapped to be the top executive must seriously consider how prepared they really are to do business. Failing to plan is, in effect, planning to fail.
Retirements with long lead windows give companies ample time to try people in the proposed position, to be more closely mentored, or to be given charge of substantially more responsibility to see how they are able to handle the situations that they will be confronted with when they are given the nod.

"Organizations that understand the immediacy of the baby boom exit and thoughtfully prepare for it will be in the best position to achieve unmatched success." The questions businesses should be asking themselves to prepare for the coming demographic change. Some of them are:


  • What are your company's demographics (age, gender, position, years in position and anniversary date)?
  • What are your company's retirement policies? Is early retirement encouraged or discouraged?
  • What mechanisms and programs must be put in place now to capture key competencies and critical work knowledge of employees who will be retiring?
  • Will your organization need to increase its reliance on new immigrants?
  • If your organization is offshoring, what is the age breakdown of your overseas partners?
  • Will your offshoring partners face a labor shortage that may impact their ability to provide services?


Others also point out that businesses need to position themselves to deal with the needs of an aging population. There may be a need for unique skill sets and competencies, as well as a need for new or modified product designs to be marketed to the aging population. These issues tie back into business continuity planning. To continue to be competitive in the future,
businesses have to prepare for the shifting change in the average age.

The Process
The process of succession planning entails assessing what positions are critical to have a succession contingency plan. The positions are assessed, and then the skill sets of the candidates that could fill these positions are assessed, factoring in the time frame that would be required to get them up to speed for the position. A training program must then be implemented to ensure that there is progress in bringing these individuals closer to a more immediate insertion rate in case a planned position turns over. This will ensure a more seamless transfer for the person in waiting and provide a measure of corporate stability in a challenging time.

Our Four Phase approach to succession:

Phase One:
Determine the exit timing and requirements of key stakeholders
includes Succession Needs Analysis
Interviews with key managers and family members

Phase Two:
Prepare the business for a smooth succession
Includes detailed analysis of current state  of  business      
Action plans for preparing the business for succession

Phase Three:
Research and consider all viable succession options
Covers all viable options: legal, funding &

Phase Four:
Select the preferred options and develop an implementation plan
Provides a formal written succession plan

What ever the level of your business plan, using the latest in business plan software will ensure that you get the succession planning element of it right. With business finance increasingly hard to come by and competition being increasingly fierce, getting every element of your business ready for what the future may hold is now more important than ever.

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Sunday, November 21, 2010

SA Company in running for worlds largest business plan competition

A South African company is still in the running at the worlds largest business plan competition taking place in the US. Entrepreneurs are making use of the latest in business plan software technology to facilitate the planning process as competition this year is especially fierce.


The Accelerate Michigan Innovation Competition has announced the names of 50 companies that are semi-finalists for over $1 million in business finance awards at stake.
The competition, which kicked off in late August and ends in December, is aimed at growing Michigan business and putting the state — especially Southeast Michigan — on the map for venture capitalists and other investors.
The semi-finalists are listed under the “company competition” tab at www.acceleratemichigan.org.
They include entries from a variety of industries: alternative energy, medical devices, next generation manufacturing, life sciences, advanced transportation, defense and homeland security, information technology and advanced materials.
Billed as the world’s largest business plan competition for first- and second-stage companies, the contest drew about 570 entries, most from Michigan businesses and students.
But entries came from every region of the U.S. and even from Canada, Switzerland and the Western Cape of South Africa, according to Ann Arbor Spark, which is administering the competition on behalf of the Business Accelerator Network. Companies who receive cash awards are committed to located in Michigan.
The network also counts Detroit-based TechTownAutomation Alley in Auburn Hills andMacomb-Oakland University Incubator among its members.
A $750,000 grant from the New Economy Initiative is funding the competition, along with $250,000 through the Michigan Pre-Seed Capital Fund managed by Ann Arbor Spark, $100,000 from Business Leaders for Michigan and more than $100,000 in sponsorships.
Sponsors for the first year include Business Leaders for Michigan and the University Research Corridor through Accelerate Michigan, DTE Energy Co., Ford Motor Co., Strategic Staffing SolutionsButzel Long PC and University of Michigan Health System.
The financial support will fund 17 awards, including a single cash grant of $500,000 to one early- or second-stage company.
The business plan competition will culminate with an "elevator speech" contest, open to the public, on Dec. 11 at UM, the same day as the UM/MSU "Big Chill" outdoor hockey game at Michigan Stadium.
Judges for the competition include angel investors, venture capitalists and other professional investors, many of them alumni of the University of Michigan, Michigan State University andWayne State University

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Tuesday, October 05, 2010

Foreign donors invest R43,5 million in SA Small Businesses

South African business plans has become extremely popular amongst foreign investors in recent months. In addition to the article in the South African Venture Capital blog which earlier reposrted a boost from foreign Venture Capital funds investing in SA Small businesses. Small businesses with viable business plans in South Africa has already gained more than R43,5 million from foreign donors according to the South African Times


South African small businesses competed against other emerging countries for foreign investment, with foreign donors investing R43,5 million in the country's small businesses this year, an increase of 89 percent from last year, the Small Enterprise Development Agency said on Wednesday. 

The agency said this increase was due to its improved financial management and stable leadership, adding it also meant there was confidence in the agency's role to develop and support small enterprises, chairman Linda Mngomezulu said at its annual stakeholders' meeting. 

The Global Entrepreneurship Monitor report published in May showed that one in eight people started a business in emerging nations such as India, Chile and Brazil, whereas in SA the figure was one in 13 
While the agency could not identify the foreign investors that were supporting local small businesses, SAB Miller, Sasol and Bidvest were examples of local companies which had put significant funds into training programmes and enterprise development. 

Mngomezulu said the agency would 'further roll out plans' to make it a 'centre of excellence for business development'. 

However, according to a survey released by Finscope earlier this month, the growth of small businesses is still slow in SA, with only four percent of entrepreneurs aware of the services offered by the agency. 

Agency CEO Hlonela Lupuwana said the organisation would respond to these challenges by 'strengthening partnerships with provincial and local government agencies and developing a client journey model which prioritises interventions in small businesses'. 

The agency's l earning academy trained 750 people this year, with 70 percent of those starting their own businesses, she said. 

Lupuwana said, however, that the agency did not want to focus only on the number of businesses assisted, but also on producing quality businesses that would have a real effect on economic growth. 

The global economic crisis had proved 'devastating to the vulnerable small enterprise community' but it was at such times that the value of the agency ' was best revealed as creating an environment which prevented the recession from dampening the country's entrepreneurial spirit'. 

She acknowledged that the agency needed to raise awareness about its services. Consequently, the agency intended to develop high-profile visible projects, hire more staff at branches around the country and bump up delivery of its products and services.


SEDA who on a regular basis fund a wide range of business plans and ideas in SA is encouraged by the support from foreign investors.

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Wednesday, September 15, 2010

Market research will improve your chances of business success

For any new business, market research is a key element of the business plan that will ensure, not only that you understand your market and how your potential product or service fits into that. Some business plan services will include this element in the business planning process and Its crucial that this forms a the foundation of the choices that you will be making as a business owner as it will mean that your decisions are based on facts rather than estimate - or a now more commonly used - guesstimate. This part of the start-up process is conveniently left out to often as the entrepreneurs enthusiasm and impatience to get the business of the ground at all cost gets the better of him/her.


So what is market research and how can you do it to ensure you start of by knowing the facts about your market?

Secondary Research

Secondary research makes use of existing data from whatever sources are available. There are government censuses, Mintel surveys, and many private market research agencies that allow access to their data; some of it for free. It can be hugely advantageous, especially as a place to begin. Secondary research more often than not, proves to be a solid base on which to develop your own primary research. It plays the same role as research in general does to your product launch, and should be seen as just as vital. Also, this is of course far cheaper and generally quicker than creating your own research from scratch. The negatives The other side of that coin is that you have neither picked the panel to suit your exact needs, nor the questions. It is feasible that you can find some research somewhere that corresponds to what you are trying to achieve but it will almost certainly require some tweaking, and will not necessarily be the people you wish to interrogate; the use of qualitative research designed by someone else will almost certainly make the target specialised away from your goals. Another main issue with secondary research is that by the time it reaches you it’s often outdated; markets change so quickly in business that the only way to be truly current is through new research. This is not to rubbish the quality of secondary research.

Primary Research

Primary research is, essentially, the creation of your own research, whether a question that you ask to your friends and family or a survey put together alongside and agency and administered to a wide panel. Primary research will instantly let you feel more in control of your project; and that is the exact position you will find yourself in. You choose the questions and select your panel through qualitative research, allowing you detailed responses from individuals. You decide how, when and where your research is administered. You can ensure that your research is focussed: the number of participants and their backgrounds, the number and nature of the questions, the amount of time that your survey is available. This is the most accurate way to research a market sector that is specific to you and your product.

The down side

It is of course, more expensive, whether financially or on your time. If performing primary research alone it will take a lot of time, refining and will need some experience in producing quality questionnaires. It will also take time for your questionnaire to be completed if you don’t have direct access to a ready panel. Most of this can be avoided by using an agency, but at a cost higher than performing your research alone.

So what’s the best option?

Neither type of research will take you to your goal alone; however, a combination of the two will give you all the information you need. Using primary research alone, without first seeing what has or has not worked for other companies and possibly missing out on important data from research that you couldn’t afford to perform yourself, is likely to lead to irrelevant questions or missed opportunities. At the same time, relying solely on secondary research is likely to leave you with answers that are vague or inappropriate to your specific audience. The two compliment each other well, and when used in conjunction will give you a well rounded and accurate portrayal of the needs and opinions of your market sector.

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Wednesday, August 25, 2010

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Monday, August 09, 2010

Positive business climate in South Africa

Great news this week from the World Bank that the business climate in South Africa is seen as very positive, especially in comparison with many of its peers. This is great news for entrepreneurs lining up new a business plan or those already in business working for business growth. With a positive business climate banks may be more likely to provide business finance and very importantly, consumers will be more likely to spend.

The article published on SouthAfrica.info this week reads:

Start:

South Africa's business environment compares favourably with its peer group of upper- to middle-income economies globally, according to a new World Bank report, which adds however that certain improvements are still needed.

These include raising the market share of efficient, high-performing enterprises, enhancing productivity, and increase export competitiveness for job-led, sustainable economic growth.
The report, entitled "South Africa: Second Investment Climate Assessment – Improving the Business Environment for Job Creation and Growth", was prepared by a World Bank team in collaboration with the Department of Trade and Industry, and released by Trade and Industry Minister Rob Davies and World Bank country director for South Africa Ruth Kagia last week.

The report presents the results of a 2008 survey of 1 056 manufacturing industries, 68% of which are located in Johannesburg, 14% in Cape Town, 12% in Durban, and 6% in Port Elizabeth. Of these, 231 businesses were revisits from an earlier 2003 survey.

Strengthening business competitiveness

The report provides survey-based analytical advice to policy-makers, business leaders and civil society, with a view to strengthening business competitiveness in South Africa.
The report's key messages are that:
  • South Africa could improve its productivity and competitiveness by increasing the market share of efficient producers. Given the high concentration of South African industry, this requires further efforts to enhance competition through more activist and innovative policies.
  • Investments in employee training in small, medium and micro-sized enterprises (SMMEs) should be increased with better targeted government support.
  • South Africa could do more to improve access to finance by SMMEs and support productive informal enterprises.
"The findings of the report are very interesting, particularly where they refer to the business environment in South Africa – the ease of doing business, regulatory framework, and all the different steps that need to be gone through when one is doing business in this country – which actually compare favourably to those of other peer countries," said Davies.

He said that the government actively promoted the above factors as one of the country's competitive advantages, adding that it was something they wanted to preserve and even improve on, as it was clearly important to attracting new business.

"Furthermore, we acknowledge the challenges identified in the report, such as small business development and access to finance, and our department is working to address the challenges," said Davies. "We welcome the report as a tool of dialogue, discussion and debate."

African spillover

"Improving the investment climate in South Africa is critical for economic growth and job creation," said Kagia. "For Africa's largest economy, a better business environment will generate large spillovers benefits across the African continent.
"The challenge is to identify bottlenecks and take concrete actions."
For the purpose of the survey, the comparator group of emerging economies was Argentina, Brazil, Chile, China, Malaysia, and Thailand.
These countries are natural peers of South Africa, as all are relatively high-performing, resource-rich middle-income countries which have experienced significant export-driven industrialisation.
SAinfo reporter
End:

So weather you are in the process of writing a business plan or an existing business owner looking for growth capital or simply the confidence that things are going to remain positive for the foreseeable future, lets use this opportunity to say our final farewells to the now almost forgotten credit crunch.


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Wednesday, July 28, 2010


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Wednesday, May 05, 2010

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Tuesday, February 23, 2010

Banking Support for Entrepreneurs

One of South Africa’s major banks recently announced increased levels of small business support, beyond what is normally expected from the banking industry. As one of the major stakeholders of the small business industry banks have for years benefited in many ways from the boom in entrepreneurial activity, often providing very little but high interest rates and tough terms to especially new businesses. In South Africa, small businesses account for about 40% of economic activity and provide a massive 60% of employment. Looking at the stats makes it easy to understand why banks would want to appear as small business friendly and this move hence comes as little surprise.

Nedbank Small Business Services recently announced that it is now offering a number of banking and nonbanking interventions to assist entrepreneurs as well as national social transformation. Business registration is a key focus area and the bank offers entrepreneurs the ability to register as a formal business entity through any Nedbank branch. 
The entrepreneur will simultaneously be able to register a business and register for 
value-added tax. 
The bank does not earn anything from the registration, but merely plays a facilitation role by using its technology to allow entrepreneurs to link with service providers, such as com-
pany registration business SwiftReg.

Enterprise development is also a focus point for the division and it has partnered with government financial institution Khula Enterprises to enable entrepreneurs who have inadequate collateral access to finance.



Further, Nedbank has noticed that South Africa has gone from being a largely resource-based economy to emerging as a sales-type industry. 
More Internet and service driven businesses, are emerging and there is a move away from heavy retailing to an emergence of manufacturing and a large services component in the country.

South Africa of course has a large range of business support organisations, with a real culture of entrepreneurship starting to develop within our nation. South Africans are naturally entrepreneurial, both from a necessity point of view as conditions for finding employment has been challenging for many years as well as from an opportunity perspective where the rich mix of races and cultures have brought about a wealth of idea and resulted in a breeding ground for entrepreneurs.

The bank says that they have started to play more of a facilitation role by using its technology to allow entrepreneurs to link with service providers, such as company registration business SwiftReg.

Together with the various other nationwide service providers such as SEDA, the IDC, SA Business Plans, Business Plan Software and the Investors Network we are confident that entrepreneurs in South Africa have a wealth of support that they can rely on and that, going forward into the next decade entrepreneurship will play an even bigger role in the growth and sustainability of the country.

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Saturday, February 20, 2010

The Business Plan

Just why the business plan has become such an important part of the business financing process in recent years comes as little surprise. Using the latest in business plan software products makes writing a business plan fairly straightforward. Very seldom do we find that entrepreneurs are all-rounder’s and have skills and experience in all the different functional areas of the business. Most often the potential business owner may have both an interest and experience in a certain area and for that reason that they may have come up with a solution to a current problem or challenge that he/she may have come across.

Most entrepreneurs are in essence advanced problem solvers and due to their strong self-belief and resourcefulness may take their solution further to the point where a new venture is created. Think about eh entrepreneurs that you know, consider their ideas and you will quickly see that they have really come up with a solution for either themselves, or someone they may know, whether that is a friend, customer or family member. So the point I’m making here is that the solution obviously comes from their area of expertise, plus of course a healthy serving of imagination and creativity.

When it comes to the actual starting and running of the business, numerous other skills are also involved, whether those are marketing, finance, operational, customer service or service delivery skills seldom would you have thought through the processes involved in addressing these areas. This is where the business plan becomes such an important issue.

Banks and business investors are very well aware of the large failure rates for start-ups. It’s their business to understand the risk that they are taking on and hence believe that one way for the risk to be managed is to ensure that the entrepreneur have actually through thought the various issues while engaged in the process of writing he business plan. The plan will require you to look at just about everything from marketing, to ecommerce, operational aspects, sourcing suppliers and even the legal issues involved in starting and running your business.

It’s a pity then that too often today, the only reason why someone may draw up business plan would be to comply with the demands from the bank or investor as it really can serve as a major tool to ensure that the all too often mentioned business failure rate can be improved and more entrepreneurs can make a success from all the initiative, energy and capital that goes into starting a new business.

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Friday, February 19, 2010

Necessity Driven Entrepreneurs

After an interview almost three months ago, I recently found this great article on Necessity Driven Entrepreneurs, and as always, happy to be mentioned.

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Academics call them entrepreneurs motivated by Push factors. We call them necessity-driven entrepreneurs, they have different motivations than opportunity-driven entrepreneurs, and yes, we’re seeing more of them.

Ben Botes, director of program and service delivery at the South African Investors network in Gauteng, said the organization, which encourages would be entrepreneurs to start businesses, has seen so many people who have been laid off that it started a business start-up support program that regularly attracts 30 t 40 people who are looking for a helping hand with both the writing of their business plan as well as the crucial are of finding start-up finance. In 2009, attendance at the Centre’s “Exploring Entrepreneurship’’ sessions in Johannesburg, Durban, and Cape Town almost doubled in numbers from the previous year.

Barbara Nkosi was among the dozens of first-time entrepreneurs filling the seats at a beginner’s business seminar at the center. Nkosi said her job as an executive assistant will go away in March, when her employer, moves to another province and she has to find a way to make ends meat.

“Nobody is hiring,’’ she said. “I’m here because I’m taking care of my own destiny.’’

Sarah Buchannan from Durban who, between her and her husband, between them have decades of experience at local architectural and design firms, started getting together informally with a group of fellow designers and strategists last summer, after both were laid off.

“Initially, we just wanted to share our situation,’’ Buchannan said.

The group of eight women decided to collaborate, starting a business to offer clients multiple services, from print and architectural graphic design to strategic marketing. That led them to an investors network meeting.

“Because of the economy, we’re seeing more entrepreneurs who are pursuing opportunities because they don’t have to take that leap from a secure job,’’ Botes said. “They are already out of work, so why not pursue something that you’re passionate about?’’

“The people who were laid off ahead of us, none of them were getting jobs,’’ Barbara recalled. “So we knew we had to come up with a new plan, to beat the bad economy.’’

The couple honed their skills in the latest, most sophisticated 3D visualization software available, the kind that architects use to pitch projects. They also established ties to a large community of 3D designers locally. One good sign for their young business: they landed a big job before they even had a chance to print business cards or launch a website.

“It’s a little scary, but exciting at the same time,’’ Sarah said. “We’re trying to see this as an opportunity to turn adversity into an advantage.’’

John Gosling, their business coach said his advice to those planning to start a business for the first time is to give themselves “an honest self-evaluation.’’

“You should really be building on your experience, your skill sets, and your interest,’’ he said.

But he cautioned that entrepreneurship is “not a quick fix’’ for unemployment, adding that while he tries not to be “a dream crusher,’’ he often advises unemployed would-be entrepreneurs not to regard a start-up idea as 'fix all' solution.

“Even successful start-ups often don’t generate significant income for two or three years,’’ he said. “In fact, many require a significant investment up front.’’

The entrepreneurs are hoping that their fledgling enterprise will be able to overcome some of the issues that bedevil start-ups. The principals will work in “virtual teams,’’ from their home studios so overhead costs will be low.

Still the two first-time entrepreneurs admit that after years working in architectural firms, they are in unfamiliar territory as they plough through the documents that a new business requires.

They are also working through a business planning “homework assignment’’ from their SA Business Plans consultant that includes a business plan, a financial plan and a sales forecast.

“They each could have gone out on their own,’’ said Botes, “but they are better off as a team.’’

But he added that the group still has to fine tune its business plan, and possibly reduce the number of graphic services they will offer.

“They have a pretty good shot,’’ Botes said. “But it’s still a long road they have to travel.’’

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Thursday, January 14, 2010

The process of finding investment for a new venture


Irrelevant if you are a new or growing business, for most business owners the time will come when further business investment is needed. With many entrepreneurs realising that going to the bank for a loan is no longer the only or most beneficial avenue, other sources of business finance needs to be considered. So what are the steps that you need to take for this to happen? Michael Weaver, chief executive at investor network Beer & Partners, has compiled the following guide to securing funding.

1) Decide level of funding required
The level of funding required is largely dictated by what stage of evolution the business is at. Established companies with revenues, profits and an order book, and that are seeking working capital or replacement of bank debt will typically fall in the R350,000 to R1.5 million bracket. Broadly speaking, start-ups or early stage businesses seeking funding for final product development/take product to market will tend to require R150,000 to R450,000. In both cases, the amount must be sufficient to fund the delivery of the planned stage or end result.

When considering the amount of funding required, businesses must take the long-term view. It is important that the level of funding is sufficient to see the business through all of the identified stage of development. Otherwise they risk not achieving the desired goal and having to halt progress part way due to cash running out.

Remember to:

· Take the long term view
· Identify your end goal and ensure the funding is sufficient to get you there

2) Put in place a strong management team
Few early stage businesses have complete management teams and very few can claim to hold all the skills required to maximise the potential of a business. These skills include general management, finance, marketing, sales, production and licensing, to name a few.

Entrepreneurs who can recognise their weaknesses as well as their strengths and plan accordingly are well placed to raise investment. Many of the complementary skills required are available on a freelance or part-time basis, sometimes on a sweat equity basis and can on occasion be provided by an investor. Sweat equity is where someone invests time and skills in exchange for a shareholding stake in a company instead of cash.

There are different general management skills required to run a small business compared to those for required for larger firms. It may even be that the founder is not best placed to lead the company through all the stages of its growth and will at some point need to step aside.

Remember to:

· Consider what skills you and your existing team have and what needs to be brought in
· Be broadminded about your relationships with employees – putting someone on the payroll is not the only option

3) Create a business plan identifying the strategy
A solid business plan that identifies the strategy is crucial. The plan must contain a commercial idea which will provide an eventual profit for investors or, as a minimum, sufficient profit to repay the interest and the principal on a loan. However, not all plans need to be unique as many ‘me-too’ but better businesses are established to take advantage of a niche or to stake a claim for a share of an existing market.

The business plan must set out the key factors that determine success or otherwise of the business. In addition, the entrepreneur should be prepared to monitor these factors and not be afraid to set out the risks. If an entrepreneur does not recognise the risks, it may be either because they do not fully understand their own business or they are ill-prepared to manage these risks adequately.

Remember to:

· Always have a business plan
· Only include as much within the business plan as is necessary to keep you on track and to give investors a clear idea of where you are taking the business and how you are going to get there

4) Determine a sensible valuation of the business
Early-stage businesses are notoriously difficult to value. There are different ways to approach this. One rule of thumb is:

· A solid business idea alone: R10,000
· A solid business idea with a reasonably presented business plan: R50,000
· Both of the above, plus a good management team with relevant CVs: R250,000
· All of the above, plus a sale: any figure upwards of R500,000

A perhaps better approach is to apply the rule of thirds, with the valuation split between the inventor, the management team and the investment. As such, the level of funding sought determines the post-money valuation. This ensures that the management are sufficiently incentivised to drive the business forward. It also ensures that investors can retain an important stake after second and third round funding which is sufficient for them to make a respectable rate of return on final exit.

However, the bottom line is that the valuation is essentially what a willing investee will accept and a willing investor will pay.

Remember to:

· Be realistic
· Make sure you can justify the valuation
· Don’t be too greedy – remember that if you fail to secure any funds you may not have a business that can go forward

5) Define the unique selling points (USP)
Aside from coming up with a compelling business proposition, the entrepreneur must ensure that nobody else is offering exactly the same product or service, or have a particular USP which makes it different and potentially more profitable than competitors.

If the entrepreneur is certain that any competitor, even one with unlimited resources, will take at least two years to come up with the same product, then they are in a strong position to claim that they have a chance to establish their brand. However, in this example, it could be a case of weeks or a few months. As a result, the market will be saturated by other similar products, some of which may be backed by known brands.

Another valid USP is a unique management team mix. However, this would have to be very specific as it could be replicated. Alternatively, a patent or other Intellectual Property Right by definition would fit the bill perfectly. There are many further examples, but the crucial point is to have a clearly defined view of how viable the business proposition is in the long term.

Remember to:

· Research the market
· Research the competition and put yourself in the mind of the competition to figure out how they will react to you entering the market

6) Protect your business
Depending on the business, there are times when protection is an absolute must-have. An easily replicable product for example, if protected, can be a great investment. Entrepreneurs should also ensure they understand how patents and other forms of intellectual property work, which may require seeking professional advice.

Without replacing professional advice, it is worth remembering that once an idea is in the public domain, it is not possible to then apply for a patent. Therefore, it would be a mistake to assume it is possible to find the funding first and then look at a patent – if investors have told people the idea, the business will not be able to apply. There are many forms of protection for different aspects of the business and products. Patents are just one, which is why professional advice is very worthwhile.

Remember to:

· Seek professional advice

7) Prepare your business for due diligence
Due diligence is usually carried out when an investment or acquisition is going to be made and is the process of checking the facts of a business, including its market, key staff, directors, financials and legal position. Any investor and many banks who do not have a direct relationship with the entrepreneur will require a level of due diligence on their affairs before investing or loaning funds to the business. However, there is a real danger that investment deals will fall through if factors are uncovered during the due diligence process that were not already apparent. It could be that the investee had failed to recognise the point as relevant.

Companies can save themselves a lot of time and energy when negotiating an investment by completing much of the groundwork and making it available to the bank or investor during negotiations. There are certain legal advisors or financial services professionals who work with business investment networks who can provide specific assistance around due diligence. This includes providing a pre-packed questionnaire which reduces the risk of deals falling through and minimises legal costs on completion.

Remember to:

· Always expect due diligence to take place so be prepared
· Seek professional advice if you are unsure how to do this

8) Appoint a solicitor
It is essential to appoint a solicitor who has experience of similar forms of investment in small businesses. Just one example of where this is required is that, in line with the Financial Crime Prevention Procedures, the business and the solicitor will have to verify the identity of investors before accepting any investment. This will require a copy of an official photographic ID such as a passport, driving licence, services ID card or national ID card.

Remember to:

· Make sure the solicitor you choose has the relevant experience
· Make sure legal charges are commensurate with size of investment and try to obtain fixed fee for the work

9) Have an exit plan
Businesses that are a lifestyle plan for the entrepreneur often find it difficult to attract investors. One example is a business that will provide the entrepreneur with long-term employment and remuneration but which they will want to continue with until retirement. However, in these instances, a secured loan may still be viable. Having a well thought through exit plan is therefore a key element of obtaining investment. Exit strategies can take several forms, the most common of which are:

· A trade sale, which is arguably the most common
· A listing on a stock exchange, such as PLUS, AIM or London Stock exchange
· A management buyout.

It may be difficult for an entrepreneur to imagine selling their business when they are just starting it. However, most investors are looking for capital gains rather than a dividend stream so will want to know how they will make their profit. In many ways, the actual form of exit is less important than the principal that there will be an exit at some point - generally within three to seven years.

Remember to:

· Always have an exit plan in mind
· Ensure that the route to exit is front of mind when speaking to any potential investor

10) Find an investor
Arranging investments is a category of regulated activity which can only be carried out by firms authorised to do so by the Financial Services Authority (FSA). This must also be done with information authorised by a FSA-approved firm. It amounts to acting for a business with the expectation that they will be introduced to an investor. Direct approaches to potential investors by individuals can be a criminal act and result in the individual making the approach becoming personally liable for any losses incurred by an investor. This is unless the individual has received certain certifications from the investor before seeking investment.

The FSA aims to protect consumers; both companies and investors. It does this by regulating the way in which financial service providers operate, paying particular attention to the integrity, skill, care and diligence with which they are run and to the competence of those people delivering services.

Regulations under the FSA lay down, in some detail, the framework within which approaches to investors must operate in order to comply with the Financial Services and Markets laws.

Remember to:

· Take heed of the legal requirements when seeking investment
· Find a reputable business angel network or corporate finance house that has a proven track record
· Ask the right questions

To find business finance or investment in South Africa visit the SA Investors Network.

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Thursday, November 26, 2009

Business Plan Errors to Avoid

Writing a business plan can be a challenging yet illuminating process. If you're following this blog you would have read about the importance and usefulness of a good business many times. In as much as it is important, writing an investable business plan is also a bit of an art to many and the more plans you come across the more obvious it becomes.

When speaking at events and workshops on the topic, "what re the common errors made by entrepreneurs and what should I avoid doing when writing my plan" I'm often asked. I recently came across this useful bit of comment from the guys at Inc magazine about this exact issue and I must say that I could not have put it better myself.

1) Being All Things to All People
You cannot expect a business plan to appeal to every possible audience. With this in mind, try to pick one business model, and to focus on one industry or one problem. Otherwise, you risk spreading yourself too thin, and potentially creating a sprawling plan that makes a bad first impression.

2) Being Boring
If a potential client gets two pages into your plan and is bored, that's a terrible sign. It is important to have the reader interested right from the executive summary on the very first page. And don't neglect your cover page: a well-designed logo never hurts.


3) Measuring the Size of the Market Too Optimistically
Although it may seem impressive if you project vast markets and the potential for huge sums of revenue, outsize financial estimates often appear gimmicky to investors. Worse, big numbers often make you sound as if you don't know what you're doing or how hard it will be to penetrate your target market. Don’t make big promises unless you're absolutely sure you can keep them.


4) Lacking the Confidence to Sell Your Product
In an effort to portray confidence, too many business plans ignore the competition that a new business will face. Doing so betrays a lack of sophistication. Few if any ideas face zero competition. Even if your concept is completely original, you should take into account forces that compete with your product or service, including different solutions to a problem, different ways that customers might choose to spend their money, and inertia in the marketplace.

5) Repeating Yourself Too Much
Avoid repeating a few catchphrases and a few simple ideas in ten different formulations. Nobody wants to hear the same thing over and over again. Be sure to keep your plan's fundamental message consistent throughout, but employ creative language and appealing imagery to flesh out your ideas.

6) Using Too Much Jargon
Remember that not everyone in business is familiar with cross-industry lingo. If you have a background in a specific industry – this is especially true in science and engineering – try to use simple, specific, and concrete phrases to describe your business. Rely on general terms that most everybody will understand.

7) Not Being Consistent
Eliminate contradictions. Make sure that the information in your plan is consistent — that, for example, a financial chart deep within the plan does not undermine a fact used in an earlier section. Make absolutely certain that every fact about your industry, the market, and key competitors is accurate and readily verifiable.

8) Failing to Incorporate Feedback
Presenting a business plan about which you have not received feedback is an easy amateur mistake to make. Remember: Presenting to a top investor a draft business plan that contains silly errors or gaps in logic is worse than presenting no plan at all. Try reaching out to a few friendly contacts who have vetted business plans in the past before you begin to share it with qualified potential investors. However....

9) Taking Too Many Perspectives Into Account
...Do not go so overboard in anticipating lines of questioning or identifying possible flaws in your thinking that a reader will have a hard time following the narrative thread. Make sure you address some likely investor objections, but balance the desire to be clear-eyed with the overall objective, which is to make a persuasive pitch.

10) Failing to Acknowledge the Competition
Successful plans come in all shapes and sizes and formats, so don't worry about crafting one that looks and reads exactly like every other plan that's out there. Your goal isn't to fit in; you want your business plan to stand out. Remember: If you create a proposal that expresses your idea and your personality, you will be more comfortable and confident when you are called on to present it.

Happy planning!!

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Thursday, November 05, 2009

Supporting more than 14 000 small businesses



Latest figures suggest that various government incentives with services like business finance and business plan support have helped over 14 000 small firms in the last 12 months alone. SEDA, with the help of well chosen alliances such as SA Business Plans and the South African Investors Network is delivering on its promise of supporting the economy of South Africa through helping small business owners everywhere.

A recent article on the SouthAfrica.info website explains:

South Africa's Small Enterprise Development Agency helped over 14 000 clients with services ranging from business planning and registrations to cooperatives support and access to markets in 2008/09.

In all, 199 830 potential and existing small businesses accessed the agency's services through its 42 branches countrywide, an increase of 7.3% over the previous year.

Briefing a National Council of Provinces committee in Cape Town this week, Seda CEO Hlonela Lupuwana said that out of those, 46 695 clients' needs were assessed and 14 373 were helped.

The Seda technology programme assisted 835 small businesses with a total turnover of R129-million, through its network of 27 incubators, and also helped to create 224 new small enterprises, Lupuwana said.

Its Community Private Public Partnership programme, which offers support to co-operatives and community-owned projects, has also been revived.

In-house advisors
Seda had decided to limit the use of consultants to the supply of more technical services, and to 20% of all services offered by Seda, with the remainder being offered by in-house advisors, Lupuwana said.

Last week, a group of 25 Seda business advisers embarked on a seven-day visit to Taiwan, where they were expected to gather more diagnostic skills and training on helping business owners.

Another group of 25 advisers were expected to visit Brazil later this year, Lupuwana said, adding that the visits were a cost-effective way of supporting advisers as Seda only had to pay for "minor expenses".

Forging partnerships
Lupuwana said a random survey of 902 clients had shown that 80% of clients found that Seda's assistance had a positive effect on their business.

This support had come amid limited resources, and despite a six-month moratorium on the provision of all services by the agency to small enterprises.

The limited budget – the agency received R331.2-million for 2009/10 – was a "major problem" in terms of meeting the agency's targets.

Lupuwana said the key to widening the agency's support on a limited budget would be the partnerships it could forge with key partners such as provincial and local governments.

In the Eastern Cape, for example, a number of municipalities had donated buildings and paid for rent so that Seda centres could be set up there.

Source: BuaNews

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Monday, September 21, 2009

Business Plan help: writing the executive summary

Today, with many organisations, especially those with much at stake preferring to opt for professional business plan service firms for business plan help, the art of writing a good executive summary for a business plan has largely been lost. With banks and business investors in countries such as South Africa, the US and a number of others, requiring a business plan before funding or business finance is considered, its easy to see why. So how do you write an effective and professional executive summary for your business plan?

The executive summary is the most important section of your business plan. It is normally the first section of your business plan that investors will read, and could be the last if it is badly written. An executive summary should describe the company, the product or service, and the unique opportunity your company is offering. It should also provide a short description of your management team and a summary of the investment you are seeking. Don't forget to tell the reader why you need the money and how and when they can expect to be paid back!

It creates a first impression (remember what your Mum said about first impressions!) in the Angel’s mind of both you and your business. Use clear and concise language and words that command attention, and excite your Angel.
Be honest. It is often tempting to exaggerate or Gild the Lily, but you WILL get found out eventually and Angels will not be happy. Angels like the truth. Your summary should promote trust and if "just one little white lie" creeps out, Angels start to look for the others. Now you are on the back-foot.

The executive summary is neither an introduction nor an abstract; it IS the business plan in miniature. It should stand alone and be interesting, concise and clear. It should take no more than 5 minutes to read and when finished the Angel should be able to say "So that’s what these people are up to"

Here are several common mistakes that can make your executive summary less effective:
Too wordy, and failing to get to the point. Angels are busy.
Trying to be all inclusive (it should be a summary)
Failing to show a unique or exciting opportunity
Failing to summarise the investment sought
Failing to generate interest in the reader

Some suggestions to combat these problems:
> Limit your executive summary to a maximum of 3 pages; 1-2 pages would be best
> Focus on the opportunity and explain why it is special
> Make certain that the opinions and claims in your executive summary are fully backed up by the other sections of your business plan.
> Use only concrete facts and figures that explain your business concept, market niche and financial projections.

Don't forget to include the details of your investment (the amount you need, what you will spend it on, and the return you offer your Angel)
Keep the Angel Investor in mind - why are they reading the plan and what response are you hoping to generate?

A good executive summary should demonstrate:

  • A business opportunity that makes sense

  • A clear plan for success

  • A capable management team

  • A clear, specific, and definable market

  • Significant competitive advantages

  • A solid and believable summary of the financial projections

  • An excellent chance for Angels to receive a healthy return

  • The outline of your executive summary will vary based upon your particular business. But regardless of the format, every executive summary should include the following areas:

    The Opportunity
    It should immediately grab the attention of your Angel. This is often best achieved by explaining why your business is different or unique. Clarify your business advantages, how you can break into your market first, the benefit of your proprietary product, or how research supports a significant customer demand for your product or service. Essentially, what differences or characteristics will lead to success?

    The Product or Service Description
    Describe your product or service in terms of its benefit to your potential customers. How does it work? What is it used for? Where is it sold? How much does it cost? How does the customer benefit? Remember to limit yourself to highlights in this section. Be brief.

    The Market
    Who is your customer? How large is your market? Who are the competitors? Why are you better? What are your market share projections? Your reader must be convinced that potential customers will have the want, need, and ability to purchase your product. Don't try to avoid the fact that you have competitors. Instead, explain how you can gain market share with your business advantages.

    The Management Team
    Describe the management and how they will lead to your success. Is it clear your team is well-rounded with the experience, expertise and capabilities to achieve the goals outlined in your business plan? Does your board of directors or advisors bring credibility and experience to the table? Be warned – management weaknesses will ensure that Business Angels will go no further.

    The Finance Requirements
    How much money has been invested to date? What are your earning projections for the next three years? What amounts are currently required? What will the funds be used for? From whom do you expect to receive your investment? What specific return do you offer an investor? What is the exit strategy, in terms of both time and return?
    At what point in the writing process is it best to write your executive summary? There are three schools of thought. The first says prepare it before you write the rest of the business plan. The second says write it before, then again afterward to combine the best of both. The third says prepare the executive summary only after the rest of the plan is complete.

    Which approach is correct? It's really a personal decision, but it has been our experience that preparing the executive summary when the rest of the business plan is complete is fairly effective. This allows us to summarize the plan after all the information has been laid on the table with the hindsight of compiling the entire plan.

    Remember to review your executive summary many times and ask yourself whether it grabs the reader's attention. Will they be excited about your business? Will they want to read the rest of the business plan? If the answers to these questions are no, rewrite it. Show it to a friend or business associate and ask them to be critical. Many times after someone reads your executive summary they will say "It's great, but what about…?"

    Most business plans are only given any concideration once the executive summary has been read and created enough interest for the business finance provider or investor found what they were looking for within the executive summary. Best of luck with your business plans and for business plan help, don’t be afraid to ask or seek help.

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    Wednesday, September 16, 2009

    Tips for Young Entrepreneurs

    One of the ma great things about becoming an entrepreneur is that there is no age limits. Any one young or old can be an entrepreneur and if I knew what I know now when I was 15 I would have started then. Young people often have few responsibilities and less to lose, plus with your whole life ahead of you, why not give it a try?

    The entrepreneurial landscape today is of course much different from the one 20 years ago. With the benefit of the Internet and an electronic commerce not only have entrepreneurs have almost instant access to a world wide market but startup costs are of corse much lower.

    In a recent interview with Business Link, Internet entrepreneur Marc Day, founder and creator of SwapGame.com spoke about the joys of being an entrepreneur, his challenges and what he would do differently if he started a business again:
     
    Marc Day founded SwapGame.com Limited, an internet-based, games-rental subscription service, two years after graduating. A professional attitude and thorough research has helped him finance and build his business, set to achieve a turnover of £1 million in its fourth year.

    What I did
    Take time for thorough research
    "After I left university I took on admin-type jobs just to get by. During this time I did lots of research into my business idea. I also carried out field research, questioning people coming out of video games shops. I got as many facts and figures together as I could and found out all the costs involved before I approached anybody for money.

    "It took about 16 months. I wanted to go into the market as quickly as possible, but I knew I needed to cover every angle before I did. I knew people weren't going to throw money at me and that they'd want to know all the details. Besides, it was important I knew that the business was going to be viable too."

    Explore all funding possibilities
    "When I was first looking for start-up capital I approached private investors and venture capital companies, but they all wanted to see more experienced management in the company. It was a difficult situation because I didn't have the money to bring that experience on board. The feedback was always that I had a great idea, but they'd like to see me start the company and how it went first. It was very frustrating. "But I plugged away and eventually I got the money through loans - personal and family ones.

    Importantly, I also secured a R300,000 bank loan. The bank was apprehensive, but I was able to use my parents' property as security and I made my father chairman of the company, which gave the bank more confidence. My father was experienced in business and I used him as a sounding board anyway.

    "Two years later I wanted to raise working capital for expansion, so I used the Department for Business, Enterprise and Regulatory Reform Small Firms Loan Guarantee scheme (now replaced by the Enterprise Finance Guarantee). Age wasn't a factor at all. It was my track record that counted, the partnerships I'd made and my growth strategy. We got R1 000,000 and can go back for another R1 500,000 if we reach certain targets."

    Show confidence
    "A lot of my contact with people when I started was over the telephone and nobody questioned my age because I came over in a professional manner, knew what I was talking about and wasn't frightened of negotiating with people. I think that makes a big difference."

    What I'd do differently
    Scrutinise my business plan regularly
    "I finalised my business plan when I got my finance and though I kept figures in my mind that I had to achieve I didn't look at the plan again properly until I entered the Shell Livewire competition. It was then, a year after starting up, that I discovered how high my packaging costs were and how that was impacting the business on a daily basis.

    "I managed to trim those costs down by about 40 per cent and it really affected profitability. If I'd looked at my business plan after, say, six months, I could have made the business leaner much sooner."

    Marc's top tips:
    • "Get as many facts and figures together as early as possible to back up your ideas."
    • "Find a mentor you can ask for advice and run new ideas past."
    • "Keep plugging away - even when you come up against obstacles."

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