Start-up idea of the week: IT support to the small business

This is a much needed idea aimed at all businesses who either cant afford an IT department or are just fedup with the high cost of contractors.

This of you who have worked for large organisation's knows that when something goes wrong with you PC, laptop or network connection you simply call the IT department and they come and sort out the problems. But what about individuals, small businesses, contractors and others who are responsible for their own computer equipment? Support.com is bringing large-scale IT support to the small business.

Launched in the US, Support.com offers these services directly to consumers for just a fraction of what they might pay for computer repair services elsewhere. All services range from R 290 to R990 and include data back-up, spy ware detection and removal, system tune-up, and training and troubleshooting for printers, digital cameras and other equipment. Unlike similar ventures, customers are’t charged a monthly ‘subscription’ fee. Most repairs can be done over the phone or online via a secure web server. And if a problem isn't resolved to a customer's satisfaction, a full refund is available.

When customers contact Support.com either through the website or toll-free number, they connect with specially trained experts —not to customer service representatives. “Our Solutions Engineers don't just know computers; they are experienced in home networking, high-speed data services and popular gadgets from MP3 players to smart phones and personal digital assistants.” With more and more people telecommuting, starting small businesses, and networking home computers for personal or professional pursuits, catering to home office needs could be big business for entrepreneurs who can bring big business solutions directly to consumers. One to start up locally!

Website: http://www.support.com/ Contact: customer support@support.com
This business can easily be run from home initially until growth demands office space of your own.

Upside: You only have to remember your own IT frustrations to know how valuable this type of service is to small business owners with tight deadlines and tighter budgets.Downside: Its fairly easy to start-up and once you make a success out of it you can be assured that competitors will follow.

Verdict: A great idea for entrepreneurs with IT savvy, a bit of cash and the drive to make it work. Initial set-up costs may be relatively low but a solid marketing plan and budget to support it is a must. My research has shown nothing similar in South Africa yet, so the early bird is likely to grab market share.

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